8.3.2 Users—Automatic Two-way Recording—Record List
Users designated as supervisors can view and play messages recorded using the Automatic Two-way
Recording feature.
1. Select one or more mailboxes, and click OK.
2. Messages recorded in the selected mailbox(es) will be displayed. You can filter the list of messages
displayed or play a message.
To filter the list of messages:
Specify any number of the following conditions, and then click Search to display the messages that match
those conditions.
• Mailbox: Specify an Automatic Two-way Recording mailbox, or select ALL.
• Extension: Specify an extension to view all calls that were recorded using Automatic Two-way
Recording for that extension, or select ALL.
• Status: Specify the status for the recorded messages in the mailbox.
• Internal/External: Specify whether the recorded conversations were intercom calls or trunk calls, or
specify both.
• Call Type: Specify whether the recorded conversations were incoming calls or outgoing calls, or specify
both.
– If Internal/External is set to "Internal" or "Both", Call Type will be set to "Both".
– If Internal/External is set to "External", Call Type can be set to "Incoming", "Outgoing", or
"Both".
• Phone Number: Specify the phone number of the party calling the recorded extension.
• Caller Name: Specify the name of the party that called the recorded extension (may not be available
for all recorded messages).
• Length: Specify the length of the recorded conversations.
• Period: Specify a time period in which calls were recorded.
To play a message:
For playback on the PC:
1. Select the check box of a message to play.
2. At the bottom of the screen, select PC.
3. Click the
button.
The message will be downloaded as an audio file for playback on the PC being used to connect to Web
Maintenance Console.
For playback using the supervisor’s designated extension:
1. In the Mailbox filter, select the mailbox whose messages you want to display, and then click Search.
2. Select the check boxes for one or more messages to play.
3. At the bottom of the screen, select Phone.
4. Click the button.
Note
If ALL has been selected for the Mailbox filter, the
button will be disabled. Select a specific
mailbox to enable the
button.
5. In the window that appears, enter the extension number in Specify Extension of the extension at which
to play back the messages, and then click Connect.
6. Go off-hook when the extension rings to establish a call with the UM message playback system.
7. During the call, click Play to listen to the currently selected message. If multiple messages were
selected in step 2, you can click Prev and Next to cycle through and listen to the selected messages.
8. When you are finished listening to messages, click Disconnect or go on-hook.
PC Programming Manual 157
8.3.2 Users—Automatic Two-way Recording—Record List
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