22.1 UM Configuration—[3-1] UM Extension / Trunk
Service—Service Group
The parameters of Service Groups determine how calls are handled throughout the day. Each Service Group
(therefore each port) can have a different call service for each time mode (day, night, lunch, break). One of 5
incoming call services (Voice Mail, Automated Attendant, Interview, Custom Service or Transfer to Mailbox)
can be assigned to each call service.
Once one or more service groups are set, you can assign the service groups to each UM port in 22.2 UM
Configuration—[3-2] UM Extension / Trunk Service—Port Assignment.
Day, Night, Lunch, and Break Mode - Company Greeting No. (Selection)
Specifies the greeting to be heard by callers, the System Greeting, another message, or no greeting. The
System Greeting is "Good morning/Good afternoon/Good evening. Welcome to the Unified Messaging
System.". Each call service can have its own setting.
Value Range
None, System, Other
Maintenance Console Location
22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group
Feature Guide References
3.2.1.12 Company Greeting
Day, Night, Lunch, and Break Mode - Company Greeting No. (Other)
Specifies the number of the greeting message to use when "Other" is specified for the greeting selection.
Value Range
1–32
Maintenance Console Location
22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group
Feature Guide References
3.2.1.12 Company Greeting
Day, Night, Lunch, and Break Mode - Incoming Call Service
Specifies the incoming call service used to handle calls.
Value Range
Voice Mail Service, Automated Attendant, Interview Mailbox, Custom Service, Transfer to Mailbox
904 PC Programming Manual
22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group
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