11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor
This screen is only available at Installer level.
Description
After specifying an ICD Group to be monitored, specify a User (User) or User (Administrator) as an ACD
supervisor to begin monitoring. The ACD supervisor can monitor an ICD Group, manage and analyse statistical
information, and create an ACD report.
For details about ICD Group management by the ACD supervisor, see 8.4 Users—ICDG Management.
To set the ACD Supervisor
1. Click the button. The Set ACD Supervisor screen is displayed.
2. From the users listed in the Normal User window, click a user to select it as the ACD supervisor, and then
click the right arrow button to move the selected user to the ACD Supervisor window. To remove a selected
user, click a user on the ACD Supervisor window to select it, and then click the left arrow button.
3. Click OK.
The ACD supervisor selected above is displayed as follows.
First Name
The first name of the ACD supervisor (reference only).
Last Name
The last name of the ACD supervisor (reference only).
Ext. No.
The extension number of the ACD supervisor (reference only).
To assign the ICD Groups that are monitored by the ACD Supervisor.
1. In the ICD Group column, click the Edit button for the ACD supervisor. The Set ACD Supervisor ICD
Group screen is displayed.
2. From the ICD Groups listed in the Available ICD Group window, click an ICD Group to select it for
assignment to the ACD supervisor, and then click the right arrow button to move the selected ICD Group
to the Selected ICD Group list. To remove a selected ICD Group, click an ICD Group on the Selected
ICD Group list to select it, and then click the left arrow button.
3. Click OK.
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
598 PC Programming Manual
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor
To Next Page
Loading...
Need help?
General
