Action Yes No
Step 20
a Remove the right cover. See “Right cover removal” on
page 420.
b Reseat the motor cable J73 on the controller board.
c Reseat the paper feeder cable.
Does the problem remain?
Go to step 21. The problem is
solved.
Step 21
Replace the paper feeder. See
“Paper feeder removal” on
page 417.
Does the problem remain?
Go to step 22. The problem is
solved.
Step 22
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Tray 1 paper feeder control failure service check
Action Yes No
Step 1
Pull out tray 1, and then check if the paper size matches the size
set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if tray 1 is overfilled.
Is the tray overfilled?
Go to step 4. Go to step 5.
Step 4
Remove the excess paper from the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check tray 1 for crumpled, damaged, or deformed paper.
Are the sheets of paper on the tray still in good condition?
Go to step 7. Go to step 6.
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