Action Yes No
Step 3
Replace the imaging unit.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check if the cables J88 and JCTLS1 on the controller board are
properly connected and free of damage.
Are the cables properly connected and free of damage?
Go to step 6. Go to step 5.
Step 5
Reseat or replace the cables.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the imaging unit high voltage contacts for damage.
Are the high voltage contacts free of damage?
Go to step 8. Go to step 7.
Step 7
Replace the imaging unit contact guide. See
“High voltage
contacts guide removal” on page 427.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Restart the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
14y errors
140 error messages
Error code Description Action
140.80 Motor (main) does not turn on. See
“Main drive failure service check” on
page 312.
140.81 Motor (main) does not turn o.
140.82 Motor (main) speed did not ramp up to the required
level.
140.83 Motor (main) stalled.
140.84 Motor (main) ran too slow.
140.85 Motor (main) ran too fast.
140.86 Motor (main) moved too long.
4064
Diagnostics and troubleshooting
311
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