Action Yes No
Step 22
Make sure that the tray 5 controller board is properly installed.
Reseat all the cables on the controller board.
Does the problem remain?
Go to step 23. The problem is
solved.
Step 23
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 24.
Step 24
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
40y paper jams
405–407 paper jam messages
Error
code
Description Action
405.13 The bin 1 diverter plunger did not reach
the sensor (OE diverter plunger) on time.
See
“Output expander diverter drive jam service check” on
page 187.
405.15 The bin 1 diverter plunger did not clear the
sensor (OE diverter plunger) on time.
405.23 The bin 2 diverter plunger did not reach
the sensor (OE diverter plunger) on time.
405.25 The bin 2 diverter plunger did not clear
the sensor (OE diverter plunger) on time.
405.33 The bin 3 diverter plunger did not reach
the sensor (OE diverter plunger) on time.
405.35 The bin 3 diverter plunger did not clear
the sensor (OE diverter plunger) on time.
405.43 The bin 4 diverter plunger did not reach
the sensor (OE diverter plunger) on time.
405.45 The bin 4 diverter plunger did not clear
the sensor (OE diverter plunger) on time.
407.13 Paper going to bin 1 did not reach the
sensor (OE pass‑through) on time.
See
“Sensor (OE pass‑through) late-arriving jam service
check” on page 189.
407.15 Paper going to bin 1 did not clear the
sensor (OE pass‑through) on time.
See
“Sensor (OE pass‑through) late-leaving jam service
check” on page 191.
4064
Diagnostics and troubleshooting
186
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