Action Yes No
Step 16
Perform a print test, and then check if the paper is properly
transported by the fuser drive motor assembly to the sensor (fuser
exit).
Was the paper properly transported by the fuser drive motor
assembly?
Go to step 19. Go to step 17.
Step 17
Reseat the cable J71 on the controller board.
Does the problem remain?
Go to step 18. The problem is
solved.
Step 18
Replace the motor (fuser). See
“Main motor drive removal” on
page 410.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (fuser exit) early-leaving jam service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Are the paper path and trays free of paper fragments and partially
fed paper?
Go to step 3. Go to step 2.
Step 2
Remove all paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Perform a print test.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 5. The problem is
solved.
4064
Diagnostics and troubleshooting
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