Error code Description Action
243.80 Motor (tray 3 pick/lift) does not turn on. See
“Optional tray pick drive failure service
check” on page 324.
243.81 Motor (tray 3 pick/lift) does not turn o.
243.82 Motor (tray 3 pick/lift) speed did not ramp up to
the required level.
243.83 Motor (tray 3 pick/lift) stalled.
243.84 Motor (tray 3 pick/lift) ran too slow.
243.85 Motor (tray 3 pick/lift) ran too fast.
243.86 Motor (tray 3 pick/lift) ran too long.
243.91 Paper remains detected at the sensor (tray 3
pass‑through) after the printer is turned on.
See
“Sensor (tray 3 pass‑through) static jam
service check” on page 156.
243.92 Paper was detected earlier than expected at the
sensor (tray 3 pass‑through). Paper source is
undetermined.
See
“Sensor (tray 3 pass‑through) unknown
source late‑arriving or late-leaving jam service
check” on page 164.
243.93 Paper never arrived at the sensor (tray 3
pass‑through). Paper source is undetermined.
243.95 Paper cleared the sensor (tray 3 pass‑through)
later than expected. Paper source is
undetermined.
243.96 Paper was picked but it never reached the
sensor (tray 3 pass‑through). Paper source is
undetermined.
See
“Sensor (tray 3 pass‑through) unknown
source pick jam service check” on page 168.
243.97 Paper never cleared the sensor (tray 3
pass‑through). Paper source is undetermined.
See
“Sensor (tray 3 pass‑through) unknown
source late‑arriving or late-leaving jam service
check” on page 164.
Sensor (tray 3 pass‑through) static jam service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
4064
Diagnostics and troubleshooting
156
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