Action Yes No
Step 10
Make sure that the HPU controller board is properly installed.
Reseat the cables on the HPU controller board.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the HPU controller board and its connector pins for damage.
Are the HPU controller board and its connectors free of damage?
Go to step 12. Contact the next
level of support.
Step 12
Make sure that the controller board of the aected optional bin is
properly installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Check the aected controller board and its connector pins for
damage.
Are the bin controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 14.
Step 14
Replace the bin controller board. See
“Staple, hole punch finisher
controller board removal” on page 705.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
User attendance messages
10–32 user attendance errors
10–32 user attendance messages
Error code Description Action
10.01 Too many vinyl labels printed successively. Reduce the vinyl labels printed. Print less than 50
vinyl labels in a row, or print at least one vinyl
label per six plain paper pages.
10.02 Too many vinyl labels printed successively.
31.40 A toner cartridge smart chip or sensor
communication problem was detected.
See
“Toner cartridge smart chip error service
check” on page 291.
31.60 An imaging unit smart chip or sensor
communication problem was detected.
See
“Imaging unit smart chip error service
check” on page 293.
31.80 A fuser smart chip or sensor communication
problem was detected.
See
“Fuser smart chip error service check” on
page 294.
4064
Diagnostics and troubleshooting
290
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