Actions Yes No
Step 4
Replace the imaging unit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Compressed images appear on prints check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check.
See
“Initial print quality check” on page 44.
Actions Yes No
Step 1
Remove the imaging unit, and then inspect the white
photoconductor coupler (A). The coupler should be firmly
connected to the imaging unit and should not freely rotate.
Does the coupler move freely or appear damaged?
Go to step 2. Go to step 3.
Step 2
Replace the imaging unit.
Does the problem remain?
Go to step 3. The problem is
solved.
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Diagnostics and troubleshooting
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