Tray 4 transport motor failure service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 5 > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Select the motor (Pass-through (tray 4)), and then touch Start.
Does the motor run?
Go to step 8. Go to step 6.
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the motor (tray 4 transport). See
“Motor (250‑ and 550-
sheet tray transport) removal” on page 504.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Make sure that the tray 4 interface cable is properly installed.
Reseat the interface cable on the optional tray controller board.
Does the problem remain?
Go to step 9. The problem is
solved.
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Diagnostics and troubleshooting
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