HCOE diverter drive jam service check
Action Yes No
Step 1
Make sure that all the optional bins are properly installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Open all optional bin doors, and then check the paper path and
bins for paper fragments and partially fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 4. Go to step 3.
Step 3
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Clear the optional bin paper path rollers of any dirt and
contamination.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Output bin quick feed > Feed to all bins
b To uc h Single or Continuous.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Remove the HCOE left cover. See “HCOE left cover removal”
on page 550.
b Reseat the cable on the motor (HCOE diverter) and on the
HCOE controller board.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the motor (HCOE diverter) for improper installation and
damage.
Is the motor properly installed and free of damage?
Go to step 9. Go to step 8.
Step 8
Reinstall or replace the motor. See
“Motor (HCOE diverter)
removal” on page 556.
Does the problem remain?
Go to step 9. The problem is
solved.
4064
Diagnostics and troubleshooting
195
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