Action Yes No
Step 5
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Replace the motor (tray 5 transport). See
“Motor (250‑ and 550-
sheet tray transport) removal” on page 504.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Remove the optional tray insert, and then check if its transport
rollers are functional and free of damage.
Note: Turn the transport roller gear to check for proper
mechanism.
Are the tray insert and its rollers functional and free of damage?
Go to step 9. Go to step 8.
Step 8
Replace the tray insert.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the optional tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
The problem is
solved.
Step 10
Replace the optional tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
2100‑sheet tray transport and elevator drive failure service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
4064
Diagnostics and troubleshooting
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