Actions Yes No
Step 11
Check if the printer supports the paper loaded.
Note: For a complete list of supported paper, see the printer
User’s Guide.
Is the paper supported?
Go to step 13. Go to step 12.
Step 12
Remove the paper, and then load a supported one.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Check the MPF pick roller for excess wear and contamination.
Is the MPF pick roller free from excess wear and contamination?
Go to step 15. Go to step 14.
Step 14
Replace the MPF pick roller. See
“MPF pick roller removal” on
page 442.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
Perform the paper skew adjustment. See
“Adjustments” on
page 401.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Streaked vertical lines appear on prints check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See
“Initial print quality check” on page 44.
Note: This check applies only to printer models with a hot roll fuser.
4064
Diagnostics and troubleshooting
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