Action Yes No
Step 10
Restart the printer.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the printer firmware version.
Does the printer firmware have the latest version?
Contact the next
level of support.
Go to step 12.
Step 12
Update the printer firmware.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Fuser smart chip error service check
Action Yes No
Step 1
Check if the printer is using a genuine and supported Lexmark
fuser.
Is the printer using a genuine and supported fuser?
Go to step 3. Go to step 2.
Step 2
Install a genuine and supported fuser.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that the fuser is properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the cable J60 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 6. Go to step 5.
Step 5
Reseat the cable.
Does the problem remain?
Go to step 6. The problem is
solved.
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