Action Yes No
Step 9
Make sure that the source tray controller board is properly
installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
The problem is
solved.
Step 11
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Supplies security error service check
Action Yes No
Step 1
Turn o the printer, wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer.
b Remove, and then reinstall the toner cartridge, imaging unit,
and fuser.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Turn o the printer.
b Make sure that all the cables on the controller board are
properly connected.
Note: Reseat the flexible flat cables (FFC) on the controller
board.
c Wait for 10 seconds, and then turn on the printer.
Does the problem remain?
Go to step 4. The problem is
solved.
4064
Diagnostics and troubleshooting
358
To Next Page
Loading...
Need help?
General
