Other symptoms
Base printer symptoms
Base printer symptoms
Symptom Action
The printer is not communicating with the
network host.
See
“Network service check” on page 372.
Network service check
Action Yes No
Step 1
Check if the printer is using an Ethernet network.
Is the printer using an Ethernet network?
Go to step 2. Go to step 3.
Step 2
Make sure that the Ethernet cable is properly connected at both
ends.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 3
a Make sure that the printer is not physically connected to a wired
LAN.
b If the printer is connected using an Ethernet connection, then
unplug the cable from the printer, and then perform a POR to
connect the printer to a wireless network.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
a From the home screen, navigate to Settings > Network/Ports
> Active Adapters.
b Check if the adapter that appears matches the adapter used in
the printer.
Do the adapters match?
Go to step 6. Go to step 5.
Step 5
Change the active adapter setting to match the adapter used in
the printer.
Does the problem remain?
Go to step 6. The problem is
solved.
4064
Diagnostics and troubleshooting
372
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