420 paper jams
420 paper jam messages
Error
code
Description Action
420.11 Paper remains detected at the bin 1
sensor (staple finisher pass‑through) after
the printer is turned on.
See
“Sensor (staple finisher pass‑through) static jam
service check” on page 220.
420.11 Paper remains detected at the bin 1
sensor (HPU leading edge) after the
printer is turned on.
See
“Sensor (HPU leading edge) jam service check” on
page 229.
420.12 Paper going to bin 1 was detected earlier
than expected at the sensor (staple
finisher
pass‑through).
See
“Sensor (staple finisher pass‑through) early‑ or
late‑arriving jam service check” on page 222.
420.12 Paper going to bin 1 was detected earlier
than expected at the sensor (HPU leading
edge).
See
“Sensor (HPU leading edge) jam service check” on
page 229.
420.13 Paper going to bin 1 did not reach the
sensor (staple finisher pass‑through) on
time.
See
“Sensor (staple finisher pass‑through) early‑ or
late‑arriving jam service check” on page 222.
420.13 Paper going to bin 1 did not reach the
sensor (HPU leading edge) on time.
See
“Sensor (HPU leading edge) jam service check” on
page 229.
420.15 Paper going to bin 1 did not clear the
sensor (staple finisher pass‑through) on
time.
See
“Sensor (staple finisher pass‑through) late leaving jam
service check” on page 226.
420.15 Paper going to bin 1 did not clear the
sensor (HPU leading edge) on time.
See
“Sensor (HPU leading edge) jam service check” on
page 229.
420.21 Paper remains detected at the bin 2
sensor (staple finisher pass‑through) after
the printer is turned on.
See
“Sensor (staple finisher pass‑through) static jam
service check” on page 220.
420.21 Paper remains detected at the bin 2
sensor (HPU leading edge) after the
printer is turned on.
See
“Sensor (HPU leading edge) jam service check” on
page 229.
420.22 Paper going to bin 2 was detected earlier
than expected at the sensor (staple
finisher pass‑through).
See
“Sensor (staple finisher pass‑through) early‑ or
late‑arriving jam service check” on page 222.
420.22 Paper going to bin 2 was detected earlier
than expected at the sensor (HPU leading
edge).
See
“Sensor (HPU leading edge) jam service check” on
page 229.
420.23 Paper going to bin 2 did not reach the
sensor (staple finisher pass‑through) on
time.
See
“Sensor (staple finisher pass‑through) early‑ or
late‑arriving jam service check” on page 222.
420.23 Paper going to bin 2 did not reach the
sensor (HPU leading edge) on time.
See
“Sensor (HPU leading edge) jam service check” on
page 229.
4064
Diagnostics and troubleshooting
219