Action Yes No
Step 22
Make sure that the source tray controller board is properly
installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 23. The problem is
solved.
Step 23
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 24.
Step 24
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (tray 3 pass‑through) late‑arriving or late-leaving jam service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print >select source tray > Single
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Pass-through (tray 3)).
Does the sensor status change while toggling the sensor?
Go to step 9. Go to step 6.
4064
Diagnostics and troubleshooting
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