Toner cartridge drive failure service check
Action Yes No
Step 1
a Remove the toner cartridge, and then check it for damage.
b Manually turn the toner cartridge gear, and then check if it is
stuck.
Is the toner cartridge functional and free of damage?
Go to step 3. Go to step 2.
Step 2
Replace the toner cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the following cables are properly connected and free of
damage:
• cable J71 on the controller board
• toner cartridge motor cable
Are the cables properly connected and free of damage?
Go to step 5. Go to step 4.
Step 4
Reseat or replace the cables.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Restart the printer.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Replace the toner cartridge drive.
Does the problem remain?
Go to step 7. The problem is
solved.
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Diagnostics and troubleshooting
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