Action Yes No
Step 21
Reinstall or replace the paper feeder. See
“250‑ and 550-sheet
tray paper feeder removal” on page 504.
Does the problem remain?
Go to step 22. The problem is
solved.
Step 22
Make sure that the aected source tray controller board is properly
installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 23. The problem is
solved.
Step 23
Check the source tray controller board and its connector pins for
damage.
Are the tray controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 24.
Step 24
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
244 paper jams
244 paper jam messages
Error code Description Action
244.46 Paper fed from tray 4 was picked but it never
reached the sensor (tray 3 pass‑through).
See
“Tray 4 pick jam service check” on
page 174.
244.51 Paper remains detected at the sensor (tray 4
pass‑through) although the printer is idle. Tray 5
is the paper source.
See
“Sensor (tray 4 pass‑through) static jam
service check” on page 173.
244.53 Paper fed from tray 5 never reached the sensor
(tray 4 pass‑through).
See
“Sensor (tray 4 pass‑through) late‑arriving
or late-leaving jam service check” on page 177.
244.55 Paper fed from tray 5 cleared the sensor (tray 4
pass‑through) later than expected.
244.57 Paper fed from tray 5 never cleared the sensor
(tray 4 pass‑through).
4064
Diagnostics and troubleshooting
171
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