Information aboutMercedes PRO
When youlog in withauser accounttothe
Mercedes PROportal, then services and offers
from Mercedes-Benz Vans will be available to
you.
Availabilityiscountry-dependent. Youcan check
theavailabilityofMercedes PROinyour country
at thefollowing page: http://www.mercedes.pro
Formoreinformation on Mercedes PROcontact
an authorized Mercedes-Benz Center or visit the
Mercedes PROportal.
Information about Mercedes PROconnect
Mercedes PROconnectprovidesthe following
services:
R
Accident and breakdown management
(breakdown assistancecall button or auto‐
matic accidentorbreakdowndetection)
Use thebreakdown assistance callbuttonin
theoverhead controlpanel to makeacall to
theMercedes-Benz Customer Center
(/ page185).
Youcan also selectamenuentry in themulti‐
media system (/ page185).
R
Emergency Call System
Use the G button (SOS button) in the
overhead controlpanel to makeacall to the
Mercedes-Benzemergency callcenter
(/ page 185).
Mercedes PROconnect accident and breakdown
management and theMercedes-Benz emergency
callcenter areavailable foryou around theclock
forthe use of theservices.
Please note that Mercedes PROconnectisa
Mercedes-Benzservice. In emergencies, always
callthe national emergency services firstusing
thestandardnational emergency service phone
numbers. In emergencies, youcan also use the
Emergency Call System (/ page278).
The following conditionsmustbemet to use
Mercedes PROconnectservices in thevehicle:
R
Youhave access to aGSM network
R
The contract partner'sGSM networkcover‐
ageisavailable in therespectiveregion
R
The ignition is switched on, so that vehicle
datacan be transferredautomatically
Calling the Mercedes-Benz Customer Center
using the multimediasystem
Multimedia system:
4
©
5
Phone
5
g
#
Call Mercedes PRO connect.
Then, youcan selectaserviceand be connected
to aspecialistatthe Mercedes-Benz Customer
Center.
Making acall via the overhead control panel
1
Breakdown assistance callbutton
2
Release catch forthe coveronthe G but‐
ton(SOS button)
3
G button (SOS button)
#
To makeabreakdown assistancecall:
press button 1.
#
To makeanemergency call: press the
release catch forthe coveronGbutton
2 briefly to open.
#
Press and hold G button 3 foratleast
one second.
An emergency callcan still be triggered when a
breakdown assistance callisactive.Thishas pri‐
ority overall other activecalls.
Information on theRoadside Assistance call
via the overhead control panel
Acall to theMercedes-Benz Customer Center
using theRoadside Assistance button hasbeen
initiatedvia theoverhead controlpanel:
Mercedes PRO
185
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