Mercedes-Benz Sprinter 2019 User Manual

In theevent of abreakdown, youwill getsupport:
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Aqualified Mercedes-Benztechnician carries
out repairsonsiteand/or thevehicle will be
towedtothe nearestauthorized Mercedes-
Benz Center.
Youmay be chargedfor these services.
Youcan find information on thefollowing topics:
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activation of Mercedes PROconnect
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operating thevehicle
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nearestauthorized Mercedes-BenzCenter
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other products and services from Mercedes-
Benz
Dataistransmitted during theconnection to the
Mercedes-BenzCustomer Center (/ page186).
Information on MercedesPRO connect acci‐
dent management
The Mercedes PROconnect accident manage‐
ment is an extensionofthe Emergency Call Sys‐
tem(/page278).
An emergency callismadetothe Mercedes-Benz
emergency call centerafter an accident:
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avoice connection is made to acontact per‐
son at theMercedes-Benz emergency call
center.
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if necessary,the contact person at the
Mercedes-Benzemergency call center for‐
wardsthe call to Mercedes PROconnect acci‐
dent management.
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if necessary, thevehicle will be towedtoan
authorizedMercedes-BenzCenter.
If thevehicle detects aminor accident, ames‐
sageappears in themultimedia system.
The messageisconfirmed in themultimedia sys‐
tem:
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avoice connection is made to acontact per‐
son at Mercedes PROconnect accident man‐
agement.
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if necessary, thevehicle will be towedtoan
authorizedMercedes-BenzCenter.
Transmitted data during abreakdown assis‐
tancecall
In certain countries youmustconfirm thedata
transfer.
When youmakeabreakdown assistance call via
Mercedes PROconnect, datawill be transferred.
The following dataistransferredifabreakdown
assistance callismadevia Mercedes PROcon‐
nect:
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vehicle identification number
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reason forthe initiation of thecall
186
Mercedes PRO

Mercedes-Benz Sprinter 2019 Specifications

General

Brand	Mercedes-Benz
Model	Sprinter 2019
Category	Automobile
Language	English