Result Code Cause Solutions
20 (PART FAILED) Failed to import some
settings.
The reason for the failure is logged in
"NgCode". Check the code.
Reason for the Error (Ng-Name)
2. INVALID VALUE
The specified value exceeds the allowable
range.
3. PERMISSION ERROR
The permission to edit the setting is missing.
4. NOT EXIST
The setting does not exist in the system.
5. INTERLOCK ERROR
The setting cannot be changed because of the
system status or interlocking with other
specified settings.
6. OTHER ERROR
The setting cannot be changed for some other
reason.
21 (INVALID FILE) Failed to import the file
because it is in the wrong
format in the external
medium.
Check whether the file format is correct.
The import file should be a CSV file.
22 (INVALID KEY) The encryption key is not
valid.
Use the correct encryption key.
• When exporting device information from the control panel, the data can be saved only on an SD
card.
• The file format for exports is CSV.
5. System Maintenance Reference
648
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