GENERAL TROUBLESHOOTING
SM 4-21 J001/J003
Trouble-
shooting
Near Maintenance Time
LED Color Action
LED
Display
Power GREEN Flashes every 1 s.
Cause: The printer requires maintenance.
Solution: Read the message on the screen. Call for service and describe the problem.
All LEDs Flash (no error display)
Cause: The USB cable may be disconnected or the connection may be loose.
Solution:
Cancel the print job. Check and secure the USB cable connection at the
printer and the computer. Switch the printer off. Shut down the computer.
Switch the printer on, and then restart the computer.
4.4.4 POOR PRINTER PERFORMANCE (MISCELLANEOUS)
Cannot set paper cassette.
Cause:
The cassette is damaged or there is a jammed sheet of paper inside the
printer.
Solution:
Remove the paper cassette. Remove the jammed sheet from inside the
printer. Inspect the paper cassette for damage. If the cassette is damaged,
replace the paper cassette.
Cannot remove paper cassette.
Cause: The paper cassette is blocked.
Solution:
Raise the paper output tray and reset it. Attempt to remove the paper cassette
again. Replace the paper cassette.
Printer does not turn on.
Cause: The power cord is not connected to the power source.
Solution:
Follow the instructions on the screen if an error message appears in the
Status Monitor, or do the following:
Make sure the power cord is securely connected to the printer and to the
power source.
Make sure the operator knows how to switch on the printer correctly. For
more, refer to the Setup Guide and the Operating Instructions.
Switch the printer off. Remove the power cord from the power source. Wait 2
minutes then connect the power cord and switch the printer on.
Printer fails to enter “Ready” mode
Cause: An error has occurred at the printer.
Solution:
Check the operation panel and determine which LEDs are on or flashing
(temperature out of range, ink out, cover open, etc.) (4.1.1) Then refer to
the checklist in the previous section.
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