Call Center Manual i J007/J010/J011
J007/J010/J011 CALL CENTER MANUAL
Table of Contents
Before You Begin ................................................................................................................3
Call Center Support Flow ..................................................................................................3
Troubleshooting..................................................................................................................4
Print Head Cleaning Flow.................................................................................................. 4
Call Center Quick Reference Table ...................................................................................5
Troubleshooting Guide ......................................................................................................8
Computer freezes ..........................................................................................................8
Error Messages ............................................................................................................. 8
Exit Tray.......................................................................................................................10
Image Problems ..........................................................................................................10
Ink End ........................................................................................................................18
Installation Problems ................................................................................................... 19
Strange Noises ............................................................................................................ 19
Paper Jams ................................................................................................................. 20
Power On/Off............................................................................................................... 21
Printing Problems ........................................................................................................ 22
SC Codes ....................................................................................................................23
Reference .......................................................................................................................... 27
Customer Replaceable Parts ..........................................................................................27
Machine Configuration ....................................................................................................28
Counter Specifications ....................................................................................................29
Printer Driver Screens.....................................................................................................30
RPCS Driver ................................................................................................................30
PCL Driver ...................................................................................................................33
User Replacement Guide ................................................................................................. 35
User Replacement Procedures ....................................................................................... 35
Safety ..........................................................................................................................35
Paper Tray (Tray 1) and Output Tray ...........................................................................36
End Fence (Length Adjuster – Tray 1) ......................................................................... 37
Ink Collection Tank Cover ............................................................................................ 38
Duplex Unit .................................................................................................................. 38
Right Front Door (Ink Cartridge Cover)........................................................................ 39
PFU (Paper Feed Unit – Optional Tray 2)....................................................................40
PFU End Fence ........................................................................................................... 40
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