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Troubleshooting

Repair Center Manual 31 J007/J010/J011

J007/J010/

J011 Repair

Center

Manual

Ink

Ink cartridge cover open

Description: Ink cartridge cover (right front door) was open.

Probable Cause: Cartridge cover sensor signal did not change, or the tab of the Ink

cartridge cover open sensor is bent or broken.

Location: Ink cartridge cover sensor, or control board

Service Center Procedure:

1. Check the ink cartridge cover (right front door).

2. Check Status Monitor to see if a cover open alert has been triggered.

Replacement Procedure:

1. Replace ink cartridge cover (right front door).

2. Replace operation panel.

3. Replace the FFC (Flat Film Connector).

Ink cartridge not set

Description: Ink cartridge is not inserted properly.

Probable Cause: Printer cannot communicate with ink cartridge, or ink cartridge ID chip

defective.

Location: Control board, ink cartridge unit, or ink cartridge

Service Center Procedure:

1. Confirm that the ink cartridge is set correctly (Remove and reset ink cartridge).

Replacement Procedure:

1. Replace ink cartridge

2. Replace CCB

3. Replace CCB harness

4. Replace printer.

Ink collection tank not set properly

Description: Ink collection tank out of the printer or installed improperly.

Probable Cause: The signal of the ink collection tank sensor did not change.

Location: Ink collection tank, control board

Service Center Procedure:

1. Remove and reinstall ink collection tank.

2. If another tank is available use the extra tank.

3. Deliver ink collection tank (requires resetting).

CÓPIA NÃO CONTROLADA

Ricoh J011 User Manual

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