Troubleshooting
Repair Center Manual 25 J007/J010/J011
J007/J010/
J011 Repair
Center
Manual
Replacement Procedure:
1. Replace encoder sensor.
2. Check the maintenance unit.
3. Replace maintenance unit.
Jam between trailing edge sensor and registration sensor
Description: The leading edge of the inverted paper from the duplex unit is not detected at
the registration sensors.
Probable Cause: 1st or 2nd registration sensor not operating, or control board malfunction.
Location: 1st, 2nd registrations sensors, control board
Service Center Procedure:
1. Remove paper cassette Tray 1 and confirm that there is no paper in the printer
2. Confirm that the paper is not curled.
3. Confirm that the type of paper can be used with the printer.
Replacement Procedure:
1. Replace registration sensors 1, 2.
Tray 1
Paper feed failure – Printer tray (Tray 1)
Description: The registration sensor detected the leading edge of the paper but the trailing
edge sensor failed to detect the trailing edge of the paper fed from the printer paper tray.
Probable Cause: The signal of the trailing edge sensor did not change, or the feeler of the
trailing edge sensor did not return to its home position properly.
Location: Printer tray (Tray 1), paper feed clutch, control board, trailing edge sensor.
Service Center Procedure:
1. Check paper how paper is loaded in the tray.
2. Remove paper, fan paper to remove static cling, and re-load.
3. Reduce or increase the amount of paper loaded.
4. Check and reset the position of the end fence.
5. Confirm that the paper is not curled.
6. Confirm that the type of paper can be used with the printer.
7. Confirm that the paper cassette is installed correctly. (Remove the cassette and
set it again).
8. If another paper cassette is available, use the extra cassette.
9. If the cassette is defective, request delivery of another cassette.
To Next Page
Loading...
Need help?
General
