Return the Failed Component
To return a failed component:
1. Determine the part number and serial number of the component. To list the numbers
for all components installed in the chassis, use the following command:
user@host> show chassis hardware
If the component does not appear in the hardware inventory listing, check the failed
component for the attached serial number ID label.
NOTE: The cooling system components (fans and impellers) do not have
serial numbers. Therefore, you will not see a serial number listed in the
hardware inventory or a serial number ID label on the component.
2. Obtain a Return Material Authorization (RMA) number from JTAC. You can send e-mail
to support@juniper.net, or call 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
Provide the following information in your e-mail message or during the telephone call:
•
Part number, description, and serial number of the component
•
Your name, organization name, telephone number, fax number, and e-mail address
•
Shipping address for the replacement component, including a contact name, phone
number, and e-mail address
•
Description of the failure, including log messages
The support representative will validate your request and issue an RMA number for
the return of the component
3. Pack the router or component for shipment, as described in the appropriate router
hardware guide. Label the package with the corresponding RMA number.
Related
Documentation
• Check the Router Chassis Component Status on page 156
• Verify the Component Problem on page 114
• Contact JTAC on page 115
Copyright © 2012, Juniper Networks, Inc.116
M Series and T Series Routers Monitoring and Troubleshooting Guide
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