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© 2012 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856(Ver03)
ERROR CODE AND TROUBLESHOOTING
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8.3.17 TopAccess related error/Communication error with external
application
[5010] Internal setting error
[5012] Authentication errorr
[5013] e-Bridge communication error
[5014] No SSL certificate
Classification Error item
Communication error with external
application
There is a print job, a proof print job, a private print job, a print job without a
set department code, a scan job or a fax job remaining in this equipment.
Check item Measures
Setting
Delete the remaining jobs.
Turn the power OFF and then back ON. Until the initial registration is
begun, do not press any button on the control panel or start any print or fax
job.
Replace parts Remarks
Classification Error item
Communication error with external
application
A temporary password downloaded from e-Bridge and entered in this
equipment is not valid, or the permanent password set in the e-Bridge is
not valid.
Check item Measures
Setting
Perform the job again at a later date.
Replace parts Remarks
Classification Error item
Communication error with external
application
Communication is attempted while the e-Bridge is enabled for some reason
such as version upgrade.
Check item Measures
Setting
Check if the MFP is connected to the eBR2 server.
Replace parts Remarks
Classification Error item
Communication error with external
application
There is no SSL certificate or the certificate is not in a correct file format.
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