February, 2008
3-8
WorkCentre 5225, 5230
IQ10, IQ11
Launch Version
Image Quality
IQ10 Unfused Copy/Toner Offset RAP
Printed images are not properly fused onto the paper. The images come off easily when
rubbed.
Procedure
Check the paper type. Paper used is within specifications.
YN
Use paper within specifications.
Use paper stored under room conditions. The problem reoccurs.
YN
End
Check the power supply voltage. The voltage is within the specified range.
YN
Connect a power supply with voltage within the specified range.
Remove the Fuser Unit (PL 5.1) and reinstall. The problem reoccurs.
YN
End
Check the fusing temperature using the Diagnostics. A normal fusing temperature is set.
YN
Set a normal fusing temperature.
Replace the Fuser Unit (PL 5.1).
IQ11 Repeating Bands, Streaks, Spots and Smears RAP
Horizontal black lines or white streaks running in the direction of the paper orientation.
Procedure
Check the moving parts of the IIT Carriage for foreign substances and distortion. There are
no foreign substances or distortion of the parts.
YN
Remove the foreign substances. If there is distortion in the Capstan Pulley, Capstan Shaft
or Carriage Cable (PL 11.6), replace the parts accordingly.
Remove the Xero/Developer Cartridge (PL 4.1) and reinstall. Turn the power Off/On and print.
The problem reoccurs.
YN
End
Install a new Xero/Developer Cartridge (PL 4.1). Turn the power Off/On and print. The prob-
lem reoccurs.
YN
End
Check the surface of the BTR for dirt and distortion. The surface of the BTR is clean and
there is no distortion.
YN
Clean the BTR. If there is distortion, replace the BTR (PL 2.6).
Check the pitch of the black streaks or blanks. The pitch of the black streaks or blanks are
approx.78mm (the circumference of the Heat Roll).
YN
Clean the Heat Roll. If there is difficulty in removing the dirt, replace the Fuser Unit (PL
5.1).
Replace the ROS Unit (PL 3.1). If the problem persists, replace the MCU PWB (PL 9.1). If the
problem persists, replace the ESS PWB (PL 9.2).