February 2013
6-5
ColorQube® 9303 Family
GP 2
General Procedures/Information
GP 2 Fault Codes and History Files
Purpose
To describe access to fault history information and explain the fault code structure.
• History files can be accessed from the UI using the Machine Status Button or from Ser-
vice Mode under the Service Info tab, refer to Fault Data Available from Service Mode.
• For information on fault codes, refer to Function, Fault, Component Codes.
• For information on service codes which indicate non critical faults that do not stop the
machine, refer to OF 12 Service Code RAP.
• For information on status codes, refer to OF 4 Status Codes and Messages RAP.
• For information on power on self test (POST) refer to OF 16 POST Error RAP.
• For information on the machine usage and history, refer to TP 17 Service Usage Profiles.
Machine Status Button
The most recent fault and status codes can be displayed on the UI by pressing the Machine
Status button. Touch the Faults tab on the UI then select the appropriate option:
• Fault History.
• Current Messages - status codes and a status message.
• Current Faults.
Fault Data Available from Service Mode
Service Mode (GP 1) gives access to 3 fault history options:
• Fault Counters (dC120) - Displays the titles of all faults separated into chains, sortable by
chain or frequency.
• Fault History (dC122) - Displays the last 40 faults. Selecting a fault will display it in detail.
• PEST Fault History (dC123) - Displays the history of faults recorded during Print Engine
Self Tests.
Function, Fault, Component Codes
Refer to:
• Table 1 Function and fault code prefixes. Also known as the chain code.
• Table 2 Fault and control code suffixes. Also known as the link code.
• Table 3 Finisher fault code and status code suffixes. Also known as the extension code.
For example. Displayed code 373-215 Tray 3 hoist failure:
• 3 - This serves no purpose and can be ignored. This digit is not shown on any fault codes
in this manual.
• 73 - The fault is located in chain 7, ‘Paper supply and tray 3’, Table 1.
• 215 - The first digit 2 indicates it is a ‘System timing’ code, Table 2. The 1 and the 5 are
sequence numbers and have no other significance.
NOTE: Where possible, the component related fault codes are the same as the compo-
nent control codes.
Table 1 Function and fault code prefixes
Chain Code Function
01 Standby power
02 User interface
03 Machine run control
05 Document transport
10 Transfix and copy/print transportation
12 Finishers
16 Network controller
19 Video image manipulation
20 Fax
22 System Errors
42 Fans and cooling
63 Scanner
7X (X = tray No.) Paper supply (paper trays and bypass)
81 Paper feed
82 Pre registration transport
83 Duplex paper path
88 Media premarking conditioning
89 Paper registration
91 Marking Unit
92 IOT Process control
93 Ink delivery
94 Ink transfer
99 PEST
Table 1 Function and fault code prefixes
Chain Code Function
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